Guitar Tricks Online Guitar Lessons

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Outx40
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Joined: 11/12/11
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Outx40
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Joined: 11/12/11
Posts: 69
04/23/2016 4:54 pm
Is there a temporary issues with song video's this morning. I can open song lessons and instructor lessons for that matter, but none of the videos are loading.
I've tried both of my computers so this is not a local drive issue.
Thanks
Jim
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# 1
bbsmiley
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bbsmiley
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04/23/2016 5:38 pm
I can load the lesson, but no video. Just sits on a black screen.
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# 2
samcollins
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samcollins
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04/23/2016 7:24 pm
Same here. Some of the lessons will load, but when I went back to another older lesson, "Rainy Spring Day" with Lisa it just sits with a black screen.
Some lessons work, others don't.
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# 3
samcollins
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samcollins
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04/23/2016 8:05 pm
Okay...as an update; after going back to the lessons, I've found that if I wait about ten to fifteen seconds, the videos DO in fact load. It's just a long delay from the blank screen to the lesson and then the video.
So it does seem to work if you wait it out for a bit. At least that's what I've found on my 'puter.
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# 4
Guitar Tricks Admin
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Guitar Tricks Admin
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04/25/2016 5:03 pm
Hi everyone,

Sorry about that! Our engineers were performing an update.

If you encounter any website problems you will get the fastest response by contacting our customer support team at:

https://guitartricks.zendesk.com

or calling us at 855-394-8482
If you have any questions, comments, or concerns, please contact us.
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# 5
Papa Rich
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Papa Rich
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04/27/2016 5:21 pm
Everything is cool now. Stuff happens. Still lovin the site
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# 6
Guitar Tricks Admin
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Guitar Tricks Admin
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04/28/2016 4:09 pm
Glad to hear you are enjoying our site Rich! Thank you for your support!
If you have any questions, comments, or concerns, please contact us.
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# 7
andy7042
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andy7042
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06/01/2016 8:16 pm
Originally Posted by: richray01Everything is cool now. Stuff happens. Still lovin the site


Still not working for me. Any idea when the updates will be complete?

Oops just noticed this is a month old, I assume the work is not still going on.

Got the exact problem described here though
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# 8
Guitar Tricks Admin
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Guitar Tricks Admin
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06/01/2016 9:10 pm
Hey Andy!

Contact the Guitar Tricks support team and they will help troubleshoot this issue.

You can reach them here:
https://guitartricks.zendesk.com/
If you have any questions, comments, or concerns, please contact us.
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# 9
andy7042
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andy7042
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06/02/2016 7:52 am
Originally Posted by: Guitar Tricks AdminHey Andy!

Contact the Guitar Tricks support team and they will help troubleshoot this issue.

You can reach them here:
https://guitartricks.zendesk.com/


It seems to be working fine again now, but I'll bear that URL in mind next time I have an issue.
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# 10
Guitar Tricks Admin
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Guitar Tricks Admin
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06/02/2016 4:02 pm
Glad to hear it Andy!
If you have any questions, comments, or concerns, please contact us.
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# 11

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