video Shifted Down


mblaide
Registered User
Joined: 09/15/13
Posts: 37
mblaide
Registered User
Joined: 09/15/13
Posts: 37
12/26/2014 12:36 am
I've been having trouble where the lesson video is shifted down half a screen and the top half is black. Full screen works fine but the normal screen usually needs to be refreshed 3-5 times to get it working correctly.

I'm using the latest version of Internet Explorer 11 and Flash player. This just started maybe a week ago on my Surface Pro 2 tablet.
# 1
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
12/26/2014 8:46 pm
Does the same thing happen if you use a different browser? Send me an email at [email]admin@guitartricks.com[/email] and I can help troubleshoot.

Thanks,

James
GT Admin
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# 2
mblaide
Registered User
Joined: 09/15/13
Posts: 37
mblaide
Registered User
Joined: 09/15/13
Posts: 37
12/27/2014 2:56 am
I uninstalled flash player and it works fine now. Even though I uninstalled it, it shows I still have adobe flash player installed.....but it works normal now so I'm happy!
# 3
Guitar Tricks Admin
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Joined: 09/28/05
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Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,484
12/29/2014 8:34 pm
Awesome, glad to hear everything is working now.
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# 4

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