Videos won't load


zakrmo
Registered User
Joined: 10/03/19
Posts: 1
zakrmo
Registered User
Joined: 10/03/19
Posts: 1
07/26/2020 1:42 pm

It has become quite annyoing, the videos load to some point and then just stop. It happens all the time. At the beginning it wasn't like this but now it happens every time. Does anyone have this kind of problem? Can i fix this somehow or is it because of the server being too crowded?


# 1
john of MT
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Joined: 10/08/09
Posts: 1,527
john of MT
Full Access
Joined: 10/08/09
Posts: 1,527
07/26/2020 2:51 pm

No such problem here.

There are a couple possible gremlins that could be at work but since it "happens all the time" it sounds like an issue at your end.

I think you'll get the quickest response to your problem by sending an email to GT Admin. Click on the "Contact Us" at the bottom of any GT page.


"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
# 2
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,483
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,483
07/27/2020 6:20 pm

Hi there,

We're sorry to hear about the video issues. We suggest you send a message to support here: admin@guitartricks.com

For the most part, video issues can be resolved by adjusting your resolution or trying another web browser.

To set a global resolution for all of your videos, follow these steps:

1. Go to the ACCOUNT page.

2. Click on Other Settings at the bottom of the list.

3. Set your resolution to 540p or lower.

Hopefully that helps!

Billy


If you have any questions, comments, or concerns, please contact us.
# 3

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