Customer Support - how long do you have to wait...


tgchan
Full Access
Joined: 06/25/17
Posts: 74

Hello,

Does anyone know how long do you have to wait for a reply from the customer support?

I wrote a quite important ticket (time sensitive) yesterday and still haven't got reply.

I normally could wait but I've had a couple never answered before so I wonder if there are even received from me.

Can someone check it, please?


# 0
tgchan
Full Access
Joined: 06/25/17
Posts: 74

All's clear now...

and sorted/

Originally Posted by: ScubaCPA

I can not speak at all for the Guitar Tricks staff. But what I can tell you is that this is Labor Day weekend here in the States (It looks like you are in the UK?). It is a long weekend and no one (except essential workers) works for these three days. It's the biggest "no work" holiday of the year, and the last week of summer activities etc. Often starting by shutting down at noon on Friday. So if you sent your email to customer support any time after noon on Friday (US time) it's likely that no one will read it until Tuesday morning. So don't feel ignored. It's just a holiday. Hopefullly you will get your help tomorrow and can stick around.


# 2