Video lessons will not play?


acbrbrett
Full Access
Joined: 05/31/20
Posts: 1

I have been using guitar tricks for about a year now. recently i'd say in the past two weeks I cannot watch the video lessons. Streaming works fine on other channels eg: Facebook, You tube etc. I tried various lessons all the same results. It is like it is taking forever to download although it never sucessfully does so. Anyone else having these issues?


Papa Vicks

# 1
Guitar Tricks Admin
Full Access
Joined: 09/28/05
Posts: 3,258

Sorry you are having issues! What device are you viewing the lessons with? Please note, Samsung/LG smart TVs are having an issue from their end. You will need to contact them for additional troubleshooting. Otherwise, please ensure your internet signal is strong. Please try logging in with different web browsers (Chrome, Edge, Firefox, Safari), and please try logging in with a different device (phone, tablet, computer) to ensure that the issue isn't stemming from a particular device. If you need additional help, please contact support@guitartricks.com and someone will be happy to help further!


If you have any questions, comments, or concerns, please contact us.
# 2
Tinpan
Full Access
Joined: 03/31/20
Posts: 401

What are we supposed to tell those companies. All other websites stream fine apart from GT (which has been fine until now) and they say it must be you? Are you saying nothing has recently changed?


# 3
etiennebester
Full Access
Joined: 01/07/20
Posts: 5
Originally Posted by: acbrbrett

I have been using guitar tricks for about a year now. recently i'd say in the past two weeks I cannot watch the video lessons. Streaming works fine on other channels eg: Facebook, You tube etc. I tried various lessons all the same results. It is like it is taking forever to download although it never sucessfully does so. Anyone else having these issues?

Same issue on my side. Not the PC I'm using and not the connection (all other sites work fine) Issue comes up when using the looping function - the video seems confused. Video will sometimes freeze while the audio continues, sometimes it will simply just freeze.


# 4
Tinpan
Full Access
Joined: 03/31/20
Posts: 401

Mine wont even start. Just sits there buffering. Admin needs to look into this...not the device if everything else works and suddenly GT videos don't surely? Come on...help us out here. I really need my GT and pay for it.


# 5
BlackberrySmoke
Full Access
Joined: 06/23/20
Posts: 2
Originally Posted by: Tinpan

Mine wont even start. Just sits there buffering. Admin needs to look into this...not the device if everything else works and suddenly GT videos don't surely? Come on...help us out here. I really need my GT and pay for it.

The same here, does not load at all on 2 computer with Firefox, Edge and IOS browser are fine.

Is there any solution by now?


# 6
SuperSam00
Full Access
Joined: 07/11/19
Posts: 4

Me too.

Use the same pc and connection, every other site streams fine, only GT is liked that.

Started about a week ago for me... before everything worked ok


# 7
john of MT
Full Access
Joined: 10/08/09
Posts: 1,385

I have tons of lessons saved as Favorites. I just sampled the first ten, i.e., the first page of the more than ten pages saved. Each of those ten lessons, some of the videos more than ten years old, some quite recent, loaded promptly and played as they should (today, 6pm Mountain time).

I have a rather moribund DSL access to the web, compared to all you folks who live in the big cities with big lights. My system is W10, Edge browser.


"It takes a lot of devotion and work, or maybe I should say play, because if you love it, that's what it amounts to. I haven't found any shortcuts, and I've been looking for a long time."
-- Chet Atkins
# 8
Tinpan
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Joined: 03/31/20
Posts: 401

Yes I can play on my samsung tablet but not my smart TV...which appears to be what others are experiencing? SmartTV no worries for ages...now suddenly....


# 9
SuperSam00
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Joined: 07/11/19
Posts: 4

Tried it again right now. And now it does work.[br]BTW, I use PC (linux) with Firefox.


# 10
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,258
Originally Posted by: Tinpan

Yes I can play on my samsung tablet but not my smart TV...which appears to be what others are experiencing? SmartTV no worries for ages...now suddenly....

There is an issue with the Samsung/LG smart TVs. This is not an issue which stems from Guitar Tricks. You will need to contact Samsung/LG for further troubleshooting this issue. We apologize for the inconvenience, Tinpan!


If you have any questions, comments, or concerns, please contact us.
# 11
Guitar Tricks Admin
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Joined: 09/28/05
Posts: 3,258

Hey all! We had a small outage yesterday. Should be all up and running now!


If you have any questions, comments, or concerns, please contact us.
# 12
Tinpan
Full Access
Joined: 03/31/20
Posts: 401

Hi Admin. Can you please give me a brief description of what the issues are with those smart TVs that you have feedback on? I want to make sure that when I tell them everything else works and GT suddenly doesn't, that they don't bounce me back to you, so if you are aware that samsung have changed something, then could you please tell us what you have heard so we are pre-armed?

Thanks.


# 13
more.vijay
Registered User
Joined: 05/22/21
Posts: 5

Hello GT and all the awesome members here.

GT Videos never start, just seem buffering, while youtube, vimeo, facebook videos work just fine. ...On Windows 10 PC with Firefox, Edge, Chrome[br][br]

GT Videos play fine. ...On iPhone

Workaround is to Download the video, Left Click the link (instead of Right Click > SaveAs): This opens the video in a new tab and plays the video for me.

Please suggest.


# 14
more.vijay
Registered User
Joined: 05/22/21
Posts: 5

wow it has started working back on Win10 PC browser. [br]with a whole new revamp to the video player. mute button, speeds, excellent

Thanks GT !


# 15
Tinpan
Full Access
Joined: 03/31/20
Posts: 401

Mine is suddenly working on my samsung TV again. Didn't contact them so...weirdddd...


# 16