Quick update. The dealer - Long and McQuade - contacted PRS. Saddles can be replaced. No offer of a discount in regards to the factory flaw in the finish (see video).

However, L&M provides great support so they offered to bring in another guitar and make an exchange, or provide for a full refund.

I think the way to go will be to bring in a new guitar. I enjoy playing the guitar and will rack this one up as a bad day at the factory.