Hi there,
Make sure the avatar meet the requirements and do not exceed these parameters:
The maximum dimensions of your custom image is 250 by 250 pixels and the file size must be less than 200kb.
I suggest trying to upload the avatar again and then if it turns out not the way you want, please take a screenshot of it and post it here so we know what's going on.
If you have any questions, comments, or concerns, please contact us.